Frequently Asked Questions
Everything you need to know about ordering personalised clothing and promotional
merchandise, from guide prices and artwork to production times and delivery.
Everything you need to know about ordering personalised clothing and promotional
merchandise, from guide prices and artwork to production times and delivery.
If you have a question that isn't covered here, we'd be delighted to help. Simply get in touch with our friendly team and we'll be happy to answer your questions, recommend suitable products and provide a quotation tailored to your event.
01600 800 950We work on an enquiry basis rather than through an online checkout. This allows us to recommend the most suitable products, quantities and decoration methods for your event, ensuring you receive a quotation that's tailored to your requirements rather than a one-size-fits-all solution.
Our guide prices are there to help you budget and compare products more easily. Every project is different, so your final quotation will be based on factors such as the products you choose, quantities, artwork, print or embroidery requirements, packaging and delivery. We'll always provide a clear, no-obligation quotation before any order goes ahead.
Minimum order quantities vary depending on the product. Many of our printed garments are available in relatively small quantities, while fully customised clothing and specialist promotional merchandise may require larger orders to keep production cost-effective. If you're unsure, simply get in touch and we'll be happy to advise.
Yes. Most orders include a range of sizes, making it easy to cater for volunteers, staff, participants or supporters. Simply let us know your size breakdown when you're ready to order.
Absolutely. Many of our customers order a combination of personalised clothing and promotional merchandise, such as T-shirts, hoodies, caps, tote bags, water bottles and giveaway items. We'll help you choose products that work well together and provide a coordinated look for your event.
Guide prices vary from product to product, so it's always worth checking what's included. We'll clearly explain your quotation, including any print, embroidery, artwork or setup costs, so you know exactly what to expect before placing your order.
Yes. Before production starts, we'll send you a visual proof showing how your design will appear on the finished product. This gives you the opportunity to check all artwork, colours, wording and positioning before giving your approval.
Vector artwork such as AI, EPS or PDF files usually provides the best results, but don't worry if you don't have these. We can often work from PNG, JPEG or other image formats and will advise if any improvements are needed before printing.
We'll always do our best to achieve a close match wherever possible. With such a wide range of garment colours and print methods available, we'll recommend the closest option to help maintain a consistent look across your clothing and merchandise.
This depends on the decoration method and the products you've selected. Where any artwork or setup charges apply, they'll always be clearly shown on your quotation before you place your order, with no hidden costs.
Production times vary depending on the products you've chosen, the quantity required and the time of year. Simpler printed clothing can often be produced quickly, while fully customised garments and promotional merchandise usually require a longer lead time to allow for artwork approval and manufacture. If you're working towards a specific event date, let us know as early as possible and we'll do everything we can to meet your deadline.
Yes. If you'd like to see the quality, colour or fit before placing your order, we can often supply samples where appropriate. We'll be happy to discuss the most suitable option depending on the products you're considering.
Yes. We offer screen printing, embroidery, DTG and DTF printing, allowing us to recommend the most suitable decoration method for each product. We'll advise on the best option based on your design, budget, garment choice and quantity.
Yes. We supply personalised clothing and promotional merchandise to charities, schools, clubs and organisations across England, Scotland, Wales and Northern Ireland. Orders can be delivered to a single address or, where appropriate, multiple locations.
Yes, international delivery is available on request. While most of our customers are based in the UK, we're happy to discuss overseas delivery if your event or organisation requires it.
This depends on your project. For many fundraising events, schools and organisations, we can offer an online ordering solution that allows individuals to place and pay for their own orders, helping reduce administration for organisers. Please contact us to discuss the options available.
Yes. We offer a growing range of recycled, organic and more responsibly sourced clothing and promotional merchandise. If sustainability is important to your organisation, we'll be happy to recommend products that align with your priorities while still offering excellent quality and value.
Yes. We regularly supply personalised clothing for volunteers, event staff, fundraising teams, organisers and participants. Whether you need T-shirts, hoodies, polo shirts, hi-vis clothing or accessories, we'll help you choose products that are practical, comfortable and suited to your event.
If you have a question, need a quotation or would simply like some advice, we'd be happy to help. Give us a call on 01600 800 950 or send us a message through our contact form and we'll get back to you as soon as we can.
Need Help?
Charity Printwear, Unit 14-15 Little Castle Business Park, Raglan, Monmouthshire, NP15 2BX
hello@charityprintwear.co.uk 01600 800 950