Privacy Policy
Version: 1.0
Effective Date: 23 July 2026
Last Reviewed: 23 July 2026
Version: 1.0
Effective Date: 23 July 2026
Last Reviewed: 23 July 2026
Welcome to charityprintwear.co.uk, a trading name of Jolly Clothing Ltd.
Protecting your personal information is important to us. Whether you are requesting a quotation, placing an order, uploading artwork, creating an account or simply browsing our website, we are committed to handling your personal information responsibly, securely and transparently.
This Privacy Policy explains:
We have written this policy in plain English because we believe privacy information should be easy to understand.
This Privacy Policy applies whenever you use:
Jolly Clothing Ltd is the organisation responsible for deciding how your personal information is collected and used.
For the purposes of UK data protection legislation, Jolly Clothing Ltd is the Data Controller.
Our details are:
Should you have any questions regarding this Privacy Policy or wish to exercise any of your rights, please contact us using the details above.
We only collect information that is genuinely required to operate our business and provide the products and services you request.
We are committed to:
Privacy and information security form an important part of how we operate our business.
The information we collect depends upon how you interact with us.
When you browse our website we may automatically collect technical information including:
This information helps us understand how visitors use our website and allows us to continually improve the user experience.
If you submit an enquiry through our website, by email, telephone or live chat, we may collect:
When requesting a quotation we may collect additional information including:
This enables us to prepare an accurate quotation tailored to your requirements.
If you register for an online account, we may collect:
Having an account allows you to place future orders more efficiently and helps us provide improved customer service.
When you place an order we may collect:
This information is required to manufacture, personalise and deliver your order correctly.
Because we specialise in personalised products, customers frequently supply:
These files are used solely for purposes connected with your enquiry, quotation, artwork proof, production or repeat ordering.
Customer artwork and logo files may be retained to facilitate repeat orders, reprints and future quotations unless you specifically request that they are deleted.
Where deletion is requested, we will remove artwork unless we are required to retain it for legal reasons or to resolve an outstanding dispute.
As part of our quotation process we regularly prepare digital visual proofs showing how products are expected to look once printed or embroidered.
These mock-ups may contain:
They are created solely for quotation and production purposes.
They will never be published without your permission unless they contain no personal information and are used purely as generic product examples.
A significant proportion of our customers are businesses, charities, schools, colleges, universities, sports clubs, community groups and other organisations.
Where you place an order on behalf of an organisation, we may process personal information relating to:
We only collect the information necessary to administer quotations, orders, production, delivery and ongoing customer support.
Where an organisation provides us with personal information relating to another individual (for example, a purchasing officer or event organiser), it is the organisation's responsibility to ensure they have the authority to share that information with us.
To provide an efficient service and assist with future enquiries, we retain details of previous purchases.
Purchase history may include:
Maintaining purchase history allows us to:
Many of our customers return to reorder identical or similar products.
To make repeat ordering as straightforward as possible, we may retain:
Unless you tell us otherwise, we may use previously approved artwork for repeat orders.
Where significant time has passed or changes have been requested, updated artwork proofs may be produced for approval before production begins.
If you choose to subscribe to our marketing communications, we may send information relating to:
Marketing communications will only be sent:
You may unsubscribe from marketing communications at any time by:
Unsubscribing from marketing emails will not affect important service communications relating to quotations, orders or deliveries.
Our website uses cookies and similar technologies to improve your browsing experience, understand how our website is used and help us improve our services.
Cookies may be used to:
We currently use technologies including:
As our website develops, additional cookies and tracking technologies may be introduced.
Our Cookie Policy and cookie consent platform will always provide the most up-to-date information regarding the cookies currently used on our website.
You can control cookie preferences at any time using our cookie management tools.
We analyse website usage to better understand how visitors interact with our website.
This information helps us:
Analytics information is generally aggregated and does not identify individual visitors directly.
We use personal information to:
We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy.
UK GDPR requires us to identify the legal basis upon which we process personal information.
Depending upon the circumstances, processing may be necessary because:
Processing is necessary in order to:
We are required to retain certain records for accounting, taxation and legal purposes.
Processing may be necessary to:
Whenever we rely upon legitimate interests, we carefully consider your privacy rights.
Where required, we rely upon your consent for activities such as:
You may withdraw consent at any time.
We only share information where necessary to operate our business effectively.
Depending upon your order, information may be shared with:
We carefully select our suppliers and require them to protect personal information appropriately.
We do not sell personal information to third parties.
We also intentionally avoid publishing information about our internal software, systems or security infrastructure.
Some organisations that provide services to us may process personal information outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with UK GDPR.
These safeguards may include:
We continually review these arrangements to ensure appropriate protection of personal information.
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and protect our legitimate business interests.
Our typical retention periods are:
| Information | Typical Retention Period |
|---|---|
| Website enquiries | Up to 24 months after the last correspondence |
| Quotations | Up to 24 months |
| Customer account information | Whilst your account remains active and for a reasonable period afterwards where required |
| Order records | Minimum of 6 years to comply with accounting and taxation requirements |
| Purchase history | Minimum of 6 years |
| Marketing preferences | Until you unsubscribe or withdraw consent |
| Artwork and logo files | Until deletion is requested or they are no longer required, subject to any legal obligations |
| Financial records | As required by UK law |
Where it is necessary to retain information for longer to establish, exercise or defend legal claims, we may do so.
Protecting your information is extremely important to us.
We have implemented appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures include, where appropriate:
Although we take reasonable steps to protect your information, no method of transmitting information over the internet or storing electronic information can ever be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security, although we continually work to maintain appropriate levels of protection.
Under UK GDPR you have a number of important rights regarding your personal information.
These include the right to:
You may request a copy of the personal information we hold about you.
If any information we hold is inaccurate or incomplete, you may ask us to correct it.
You may request that we delete your personal information where there is no legal reason requiring us to retain it.
This includes customer artwork and logo files, subject to any legal obligations or ongoing contractual requirements.
In certain circumstances you may ask us to restrict the way we process your information.
You have the right to object to certain types of processing, particularly where processing is based upon our legitimate interests or for direct marketing.
Where applicable, you may request that your information is transferred to another organisation in a commonly used electronic format.
Where processing relies upon your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect processing already carried out lawfully before consent was withdrawn.
We do not make decisions about you based solely upon automated processing that produces legal or similarly significant effects.
Where automated technologies assist us in providing our services, meaningful human involvement remains part of our decision-making processes.
Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the privacy practices or content of other organisations.
We recommend reading the privacy policies of any external websites you visit.
Our products and services are intended primarily for businesses, schools, charities, clubs, organisations and adults.
Our website is not directed towards children under the age of 16.
We do not knowingly collect personal information directly from children under 16 without appropriate authority.
If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will investigate promptly.
We hope to resolve any questions or concerns you may have regarding your personal information.
If you have any concerns, please contact us in the first instance:
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Further information can be found on the ICO's website.
We may update this Privacy Policy from time to time to reflect:
The latest version will always be available on our website.
We encourage you to review this policy periodically to remain informed about how we protect your information.
This Privacy Policy should be read alongside our:
Together these documents explain how we operate our website and provide our products and services.
For the purposes of this Privacy Policy:
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:
Jolly Clothing Ltd t/a Charity Printwear
Unit 14–15 Little Castle Business Park
Raglan
Monmouthshire
NP15 2BX
United Kingdom
Telephone: 01600 800 950
Email: hello@charityprintwear.co.uk
Need Help?
Charity Printwear, Unit 14-15 Little Castle Business Park, Raglan, Monmouthshire, NP15 2BX
hello@charityprintwear.co.uk 01600 800 950